operations and team lead.
bigmoose | cardiff
join project 1 million 3.0: 100 bikes. 24 hours. one mission to raise £1 million for potentially life-saving therapy.
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bigmoose | cardiff
salary: £35,000-£40,000
hours: full-time location: cardiff, 2 wfh days
reports to: co-founders
we’re looking for someone who makes things happen.
1.7 million people are waiting for mental health support, this isn’t good enough. we believe nobody should have to reach crisis point before getting help. that’s why bigmoose exists, to provide support before it’s too late.
we’ve built something we’re incredibly proud of, but there’s so much more we want to do.
we’re now looking for someone to join us in a new role, working closely with our co-founders to help lead our team and keep bigmoose running brilliantly.
this isn’t a job where you’ll sit and wait to be told what to do, we need someone who takes ownership, spots what needs doing and makes sure it happens.
someone who’s confident working with people, comfortable making decisions and happy getting stuck into the detail when needed.
someone who brings structure and calm to a busy, fast-moving organisation, without losing the energy and personality that make bigmoose what it is.
being a key point of contact for the team, particularly when our co-founders are unavailable.
helping everyone stay focused on their priorities, responsibilities and deadlines.
leading team meetings and huddles, making sure conversations turn into action.
supporting the team to solve problems, take ownership and work effectively together.
helping us maintain a positive, supportive and accountable team culture.
working closely with our co-founders to turn ideas and decisions into clear actions.
making sure projects progress, deadlines are met and nothing important falls through the cracks.
following up with the team and external contacts to keep things on track.
identifying problems early, finding solutions and knowing when something needs escalating.
balancing competing priorities and helping us focus on what matters most.
acting as a trusted right hand to our leadership team.
helping organise priorities, meetings, actions and important information.
preparing updates and making sure decisions are communicated and followed through.
having the confidence to challenge us, ask questions and suggest better ways of doing things.
taking responsibility for agreed tasks and projects, without needing constant direction.
spotting opportunities to improve how we work.
helping develop and maintain simple, effective systems and processes.
supporting operational planning, reporting and organisational administration.
helping us to maintain the structure and foundations we need as we continue to grow.
bringing fresh thinking, initiative and practical solutions to everyday challenges.
we don't mind what your previous job title was. we're more interested in what you've done, how you work and who you are as a human.
experience in operations, team leadership, executive support, project coordination or running the day-to-day side of a busy organisation will be helpful for the role.
what matters most is that you're someone who...
you don't wait to be chased or reminded. if you say you'll do something, it gets done.
you can see what needs doing, work out a plan and get on with it.
you're comfortable making decisions and taking responsibility.
you're approachable, emotionally intelligent and able to have honest conversations when needed.
you can keep track of multiple priorities without losing sight of the details.
including the co-founders, when something needs questioning or improving.
you're happy working in an environment where no two days are quite the same.
you're just as comfortable getting stuck into everyday tasks as you are helping lead the team.
you take pride in your work and understand the importance of reliability, confidentiality and good judgement.
most importantly, you genuinely enjoy being the person who makes things happen.
we want to be upfront about what working with us involves.
we’re a small, passionate and ambitious team. we move quickly, we have lots of ideas and we’re always looking for ways to do things better.
you’ll work closely with our whole team, so you’ll need to be comfortable with different personalities, changing priorities and being trusted to get on with things.
we don’t expect you to know everything or get everything right but we do need you to be someone who will take responsibility, use your judgement, ask when you need help and follow things through.
we’re looking for someone who wants to become a valued, trusted part of bigmoose and help us continue to build a mental health charity that saves more lives.
at bigmoose, we want to disrupt the way people access mental health support, because we believe nobody should be left waiting when they need help. the mental health system is broken, long waiting lists, endless hoops to jump through and people being left without support when they need it most. we’re here to do things differently.
we’ve already seen what happens when people get the right support at the right time and we know our model works.
we work hard, we care a lot, we back each other and we’re always looking for ways to do things better.
you’ll be joining a team where you’re encouraged to speak up, challenge ideas, bring your own and genuinely make things happen.
you’ll work closely with the people building bigmoose, have real ownership and help shape where we go next.